Geographic Restrictions
We extend a warm welcome to clients worldwide on the Scratch Crypto trading platform. However, it is important to note that certain restrictions may apply to your account based on international and local financial and cryptocurrency regulations. Your account eligibility and usage privileges may be subject to limitations according to your verified residency status.
To obtain comprehensive information on our eligibility criteria, we kindly advise referring to our Terms of Service.
For any inquiries or clarification on this matter, please do not hesitate to reach out to us by opening a ticket or utilizing the contact page. Our dedicated team is at your disposal and committed to providing professional assistance.
Service Limitations
At this time, Scratch does not offer service to residents of:
- Afghanistan
- Congo-Brazzaville
- Congo-Kinshasa
- Cuba
- Iran
- Iraq
- Libya
- North Korea
- Syria
- Tajikistan
No Service (Only Pre-verification)
In addition, Scratch cannot currently provide its services to residents of:
- Washington state (WA)
- New York (NY)
Our goal is to eventually offer our services to all US residents. However, the cost of ensuring regulatory compliance in these states is quite high. As a result, we are faced with the difficult decision of whether the expense justifies operating in these areas.
If you are a resident of Washington state or New York, you can still provide verification details for any account level during the pre-verification process. Once regulations allow, your account will be ready to use our services.
If you reside outside of Washington state and New York, you can use your new address for regular verification purposes. Just be sure to provide a Proof of Residence document so that we can legally provide our services to you.
Restricted Service
XRP
- Residents in the US cannot trade XRP.
Fiat Deposits & Withdrawals
on the Scratch at the Tier 1 verification level, fiat deposits and withdrawals are not available.
However, customers at the Tier 2 or Tier 3 verification level can still fund their accounts through bank transfers from most countries. It is important to note that funding providers may decide to cancel funding to specific geographical locations. For more information on available funding methods, please refer to our website.
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